Terms & Conditions CardGames – Rights, Responsibilities & Platform Terms of Use

1Eligibility & Account Registration

To register and use the services of cardgames, you must meet the following eligibility requirements without exception:

• Be at least 18 years of age at the time of registration.
• Residing in or accessing the service from a location where cardgames is permitted under applicable local laws.
• Has never had an account previously closed or suspended by cardgames.
• Acting on your own behalf – not on behalf of any third party.
• Providing accurate, complete, and up-to-date information during registration and throughout your use of the platform.

cardgames reserves the right to request identity verification at any time via official Malaysian documents (such as MyKad or passport). Failure to provide the required documents within the specified timeframe may result in a temporary account suspension until verification is complete.

Each individual may only register one (1) account at cardgames. Using the same name, email address, phone number, or payment method to open more than one account is strictly prohibited. cardgames uses an automated detection system to identify multiple accounts originating from the same source.

2Account Responsibility

You are fully responsible for all activities that occur under your cardgames yours. This includes all bets placed, all financial transactions, and all communications sent through that account.

You are responsible for:

• Keep your login credentials (username and password) confidential and do not share them with anyone.
• Ensure that access to your account is only from secure and trusted devices.
• Please Note cardgames immediately if you suspect any unauthorised access to your account.
• Updating your account information whenever your personal details change.
• Ensuring that the payment method you use belongs to you — using another person's bank account or e-wallet is strictly not permitted.

cardgames will not be held responsible for any losses arising from unauthorised access to your account if such access occurred as a result of your own negligence, including sharing your login credentials or using a public device without logging out.

3Deposits & Payment Methods

All financial transactions on cardgames conducted in Malaysian Ringgit (MYR). Our platform supports the following local Malaysian payment methods:

• DuitNow (direct bank transfer)
• FPX – Internet Banking (Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, Bank Islam, and others)
• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay

The minimum deposit limit is RM 20 per transaction. Deposited funds are typically credited to your cardgames your account within minutes of a successful transaction confirmation. If funds have not been credited within 30 minutes, please contact our support team with proof of payment.

The payment method you use for deposits must be in your own name. cardgames does not accept third-party deposits. If we suspect a payment has been made by a third party, the transaction will be reversed and the account may be subject to further investigation.

4Withdrawal of Winnings

Withdrawal of winnings at cardgames subject to the following terms and conditions:

• The minimum withdrawal amount is RM 50 per withdrawal transaction.
• Withdrawals will be processed to the same payment method used for the deposit (DuitNow, FPX, TnG eWallet, GrabPay, Boost, or ShopeePay).
• Standard processing time is 5–15 minutes for most payment methods during business hours. In some cases, it may take up to 24 hours.
• Full identity verification may be required before your first withdrawal or for withdrawals exceeding a certain limit.
• Bonus funds that have not met the wagering requirement are not eligible for withdrawal.
• Any winnings that are proven to have resulted from a technical error or software bug are void and cannot be claimed.

cardgames reserves the right to place a hold on withdrawal processing for security verification purposes. If your withdrawal is held, our team will contact you via your registered email within 24 hours with further details.

5Bonus & Promotion Terms

All bonuses and promotions offered by cardgames is subject to the specific terms set for each offer. The general terms applicable to most bonuses are as follows:

• Wagering Requirement: Most bonuses carry a wagering requirement of between 10x and 35x the bonus value. For example, a RM 100 bonus with a 20x requirement means you must wager RM 2,000 before any winnings from that bonus can be withdrawn.
• Time Limit: Bonuses must generally be used within 7–30 calendar days of being credited. Expired bonuses will be automatically removed.
• Game Contribution: Not all games contribute equally toward wagering requirements. Slots typically contribute 100%, while baccarat, blackjack, and other table games may only contribute between 10%–25%.
• Betting Limits While a Bonus Is Active: While an active bonus balance is held, the maximum stake per round or bet is RM 20 unless stated otherwise in the specific bonus terms.
• One Bonus at a Time: Only one bonus may be active at a time. You may cancel an active bonus by contacting customer support, but any winnings generated while the bonus was active will be recalculated in accordance with the wagering requirements.

cardgames reserves the right to void any bonus and associated winnings if we have reason to believe the bonus has been abused, shared across multiple accounts, or used in a manner contrary to the intent of the promotion. The decision of cardgames on this matter is final.

6Game Rules

All games at cardgames – including baccarat, blackjack, slots, Live Casino and table games – are governed by game-specific rules accessible within each game. The general rules that apply are:

• All games use an independently audited RNG (Random Number Generator) to ensure the randomness and fairness of every outcome.
• Bets that have been placed and confirmed cannot be cancelled by the player unless the "Undo Bet" feature is available and has not yet expired.
• In the event of a technical error affecting game outcomes, cardgames reserves the right to void the affected round and return the original stake to the player.
• Exceptionally large winnings resulting from a software error or incorrect value display are void. cardgames reserves the right to correct the affected account balance.
• For live casino games, video recordings of each session are retained for 90 days and may be used to resolve any disputes.

Players are required to maintain respectful conduct when using the live chat feature in live casino games. Offensive, obscene, or threatening language is strictly prohibited and may result in removal from the table or account suspension.

7Sports Betting & E-Sports

The Sports Betting section cardgames covers the Malaysia Super League, English Premier League (EPL), FA Cup, international badminton (BWF), e-sports, and other sports listed on our platform. Additional terms apply:

• Pre-Match Betting: All odds are final at the time a bet is placed. Any changes to odds after a bet has been confirmed do not affect that bet.
• In-Play Betting: Live bets may be rejected or suspended during match stoppages, key player injuries, or technical faults. Odds for live betting can change rapidly.
• Match Cancellation: If a match is cancelled before the full 90 minutes (for football) or before the minimum duration specified for other sports, all related bets will be voided and stakes returned.
• Sports Dispute Resolution: For matches affected by disruptions, we refer to the official results issued by the relevant sporting authority (FAM, BWF, etc.).

8Privacy & Data Protection

cardgames takes the protection of all members' personal data seriously. Our full privacy policy is available on the Privacy Policy page. In summary, you agree that:

• cardgames may collect your personal data including your name, email address, phone number, IP address, and payment information for the purposes of account management, transaction processing, and legal compliance.
• Your data is protected by 256-bit SSL encryption and will not be sold to any third party without your written consent.
• cardgames may share your data with third-party service providers who assist in operating our platform (such as payment providers) under strict confidentiality agreements.
• You have the right to request access to, correction of, or deletion of your personal data by contacting our team at support@cardgames.win.

9Prohibited Conduct & Activities

The following activities are strictly prohibited on the cardgames and may result in immediate account termination and forfeiture of all remaining funds:

• Opening or operating multiple accounts (multi-accounting).
• Using automated software, bots, or any other tools to place bets automatically.
• Colluding with other players to exploit games or manipulate outcomes.
• Exploiting software errors, bugs, or system inconsistencies to gain an unfair advantage.
• Using cardgames for money transfers or money laundering activities.
• Using another person's credit card or payment method without their valid authorisation.
• Cheating or attempting to exploit the bonus system through fake deposits, immediate withdrawals, or other means.
• Providing false information during registration or identity verification.

cardgames uses an active monitoring system to detect suspicious behaviour. We reserve the right to investigate any account suspected of involvement in the above activities without prior notice. Where prohibited activity is proven, cardgames reserves the right to report the matter to the relevant authorities.

10Account Suspension & Termination

cardgames reserves the right to suspend or terminate any account without prior notice if we have reason to believe that these Terms & Conditions have been violated. In the event of a suspension, we will:

• Sending a notification to the registered email address within 24 hours explaining the reason for the suspension.
• Giving players the opportunity to provide an explanation within a specified timeframe.
• Making final decisions based on our internal investigation, which are binding and conclusive.

Players may also request voluntary account closure at any time by contacting customer support cardgames. Any valid remaining balance will be transferred to your registered payment method within 3–5 business days after the closure request has been submitted and verified.

In cases of self-exclusion for responsible gaming reasons, the account cannot be reopened during the period set by the player, regardless of the reason given.

11Liability Limits & Disclaimers

Platform cardgames is provided "as is". To the extent permitted by applicable Malaysian law, cardgames makes no express or implied warranties regarding:

• Continuity or uninterrupted availability of the service.
• The accuracy of information displayed on the platform, including Sports Betting odds which are subject to change.
• Platform compatibility with all devices or operating systems.

Maximum liability cardgames to you under any circumstances shall not exceed the total amount you have deposited in the 30 days prior to the claim arising. cardgames is not liable for any indirect, consequential losses or loss of profits arising from the use of our platform.

You acknowledge that gambling involves real financial risk and that you are solely responsible for all wagering decisions you make. cardgames is not liable for any gambling losses you incur.

12Responsible Gaming

cardgames is fully committed to responsible gambling practices. As a condition of using this platform, you agree that:

• You play solely for entertainment and do not treat gambling as a source of income.
• You will not play while under emotional distress, intoxicated, or otherwise unable to make sound judgments.
• You will make use of the deposit limit and loss limit tools provided by cardgames when required.

If you feel that gambling is beginning to have a negative impact on your life, please use the self-exclusion tool in the cardgames or contact Talian Kasih: 15999 for free and confidential professional support. All self-exclusion requests will be processed within 24 hours and cannot be reversed during the designated period.